Privacy Policy

Botnoi Group (“us”, “we”, or “our”) operates the https://botnoi.ai website (the “Service”).

This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.

We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible from https://botnoi.ai

What information we collect

We may collect the following information about you:

Data Collected

• Registration Information: When you create an account, we collect your email address, password, first name, last name, user profile information, and profile picture.
• User-Generated Content: We process the content you upload to the Platform, including photos, videos, audio files,and associated metadata.
• Messaging Data: We collect information related to your messages on the Platform, including content, timestamps, participants, and interactions with users who contact your bot.
• Clipboard Access (with permission): We may access content from your device's clipboard if you choose to upload or import it.
• Purchase Information: When you make a purchase, we collect transaction details, payment information, and contact details.
• Social Network Connections: If you link your account to social media platforms, we may access and collect information from those platforms, including contact details.

Automatically Collected Information

• Technical Information we collect about you: We automatically collect technical information about your device and interactions with our Service. This includes data such as your IP address, browser type, operating system, visited pages, and timestamps. This information helps us analyze usage patterns and improve our platform.
• Cookie Management: You have the option to configure your browser to reject all cookies or to receive notifications when a cookie is sent. However, please note that disabling cookies may limit your ability to access certain features of our Service.
• Session Cookies: We utilize session cookies to facilitate the operation of our Service.
• Preference Cookies: These cookies are used to preserve your preferences and settings.
• Security Cookies: We implement security cookies to safeguard our platform.

Information From Other Sources

We may receive the information described in this Privacy Policy from other sources, such as:

• If you choose to sign in using a third-party social network account (e.g., Line, Facebook, Instagram, Google), we may collect information such as your username, public profile, and other relevant data. We may also share certain information with the social network platform, including your app ID, access token, and referring URL.
• We may receive information about you from others, including where you are included or mentioned in direct message, or if your contact information is provided to us. We may collect information about you from other publicly available sources.
• We may receive information from merchants and payment processors regarding your transactions, including payment confirmations and delivery status of purchased products.
• Google account permissions: Our service requires and will ask for some permissions to access specific scopes of your Google account. The granted permissions are used exclusively to operate our offered service. The required permissions are as follows.
• Google Drive: Our service uses this permission to search for spreadsheets and files in your Google Drive. We do not store any of your file content or delete files in your Google Drive.
• Google Sheets: Our service uses this permission to modify existing spreadsheets.
• Google API Services Usage Disclosure: Botnoi Group use and transfer to any other app of information received from Google APIs will adhere to Google API Services User Data Policy, including the Limited Use requirements.

Botnoi Group adheres to the Google API Services User Data Policy, including Limited Use requirements, regarding the utilization and transfer of information received from Google APIs.

For any questions or concerns related to our data handling practices or this disclosure, please contact us at privacy@botnoigroup.com

How we use your information

We utilize your information to enhance, maintain, and administer the Platform, enabling you to fully utilize its functionalities and comply with our Terms of Service. Our data usage practices include:

• Service Provision and Maintenance: We employ your information to deliver and maintain the Platform's services.
• Notification of Changes: We notify you about updates to our Service.
• Interactive Features: We facilitate your participation in interactive Platform features, as chosen by you.
• Google Drive Integration: We leverage Google Drive to search for spreadsheets and files.
• Google Sheets Modification: We utilize Google Sheets to modify existing spreadsheets.
• Customer Support: We provide comprehensive customer care and support.
• Data Analysis: We analyze data to gain valuable insights for Service improvement.
• Usage Monitoring: We monitor Service usage to identify and address technical issues.

How we share your information

We share your information with the following parties:

Business Partners

If you choose to register to use the Platform using your social network account details (e.g., Line) or use some features (e.g., connect message channel) of the Platform (e.g., Facebook, Line, Google), you will provide us or allow your social network to provide us with Facebook Page or Line Official Account information you own, list of google sheet in Google Drive, email address and public profile. We will likewise share certain information with the relevant social network such as your app ID, access token and the referring URL. If you choose to allow a third-party service to access your account, we will share certain information about you with the third party. Depending on the permissions you grant, the third party may be able to obtain your account information and other information you choose to provide.

Third-Party Service Providers

We collaborate with various third-party service providers to support our platform's operations. These providers specialize in areas such as cloud services, payment processing, Messaging Providers and artificial intelligence (AI).

• Cloud Services: We utilize cloud-based infrastructure to ensure scalability and reliability.
• Payment Processing: For transactions involving Points or other payments, we collaborate with relevant payment providers to facilitate the process. We share transaction IDs to identify users and accurately credit their accounts.
• Messaging Providers: We utilize messaging providers to deliver messages within the Platform.
• AI and ML Model Development: Our app may use certain Google user data to enhance and improve the functionality of our AI and ML models. This data may include example keywords when user contact to the Platform, document relate with message who sent it the Platform. However, we do not use any Google user data to develop, improve, or train generalized or non-personalized AI and ML models. Any data used for AI/ML purposes is solely for the purpose of improving our app's performance and user experience.
• Third-Party AI Tools: We may transfer limited Google user data to third-party AI tools for specific purposes related to our app's functionality.However, we do not transfer any data to third-party AI tools for the development, improvement, or training of generalized or non-personalized AI and ML models. Any data transferred is solely for the purpose of enhancing our app's features and services.

Our Corporate Group

We may also share your information with other members, subsidiaries, or affiliates of our corporate group, including to provide the Platform, to improve and optimize the Platform, to prevent illegal use and to support users.

For Legal Reasons

Botnoi Group may disclose your Personal Data in the good faith belief that such action is necessary to:

• To comply with a legal obligation
• To protect and defend the rights or property of Botnoi Group
• To prevent or investigate possible wrongdoing in connection with the Service
• To protect the personal safety of users of the Service or the public
• To protect against legal liability

Where we store your information

Your data is stored in our advanced Singapore-based data center. This facility is equipped with the latest technology and undergoes regular maintenance to guarantee swift access and maximum data security.

The security of your information

While we prioritize the security of your information, it's important to acknowledge that no method of data transmission or storage is completely invulnerable. Although we implement robust security measures, we cannot guarantee absolute protection against unauthorized access.

How long we keep your information

We retain your information for as long as necessary to operate the Platform and fulfill the purposes outlined in this Privacy Policy. We also retain data to comply with legal and contractual obligations, protect legitimate business interests (such as platform improvement and security), and support legal claims.

Retention periods vary based on data type and usage. For instance, your profile information is retained for as long as you maintain an account. Messaging and training data are typically kept for 30 days.

The data can be deleted upon request via email to privacy@botnoigroup.com. Data which has already been deleted from the system cannot be retrieved. We undertake to perform the deletion within 30 calendar days and will send you a confirmation email once the data has been deleted.

Data Protection for Minors

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If you are a parent or guardian and believe your child has provided us with personal data, please contact us immediately. Upon discovery of any personal data collected from minors without verified parental consent, we will promptly take steps to remove such information from our systems.

Privacy Policy Updates

We may periodically update our Privacy Policy. Any changes will be communicated through a prominent notice on this page. Additionally, we may notify you via email prior to the effective date of such changes. We recommend reviewing this Privacy Policy regularly to stay informed about our data practices.

Contact

Should you have any inquiries, comments, grievances, or specific requests concerning this Privacy Policy, we encourage you to contact us through the following methods:

• Email: dpo@botnoigroup.com

We will make all reasonable efforts to address your communication promptly. Please note that this does not restrict your right to lodge a complaint with the relevant data protection authority, if applicable.